1. Who you are buying from

SolarTech.eu is operated by Track Webservice Soft SRL, a Romanian company registered under J29/214/2016, VAT ID RO35568098. Registered office: Str. Cosmonauților nr. 2, bl. 124B, sc. A, et. 2, ap. 9, Ploiești, Prahova, Romania. Our customer service and returns address is DN1 București–Ploiești nr. 359A, Bărcănești, Prahova, 107055, Romania.

Email contact@solartech.eu or call +40 765 363 433, Monday–Friday, 10:00–17:00 Romanian local time.

These terms apply to orders placed on SolarTech.eu. A consumer is an individual buying outside their trade or profession. If you buy for your business, the provisions identified as consumer rights do not apply to that purchase.

2. Prices, orders and payment

Check the product specifications, quantities, delivery address and order total before placing your order. Consumer prices include applicable VAT. The checkout shows the currency, available payment methods and delivery charges for your address before you commit to pay. If a freight quotation is needed, we will ask you to agree to the total before you are bound by it.

Adding goods to the cart does not reserve them. The first order acknowledgement confirms receipt; the contract is formed when we send the dispatch confirmation. If payment fails, an item becomes unavailable or an order cannot be fulfilled as placed, we will contact you. We will not substitute goods or increase the agreed price without your agreement. If we cannot supply an item, we will refund the amount paid for it within seven days of learning that it cannot be supplied. Later changes to these terms do not change an existing order.

3. Delivery within the European Union

We deliver across the European Union. Shipping depends on the destination, weight and size of the goods. Our usual estimates are 3–5 business days for smaller parcels and 5–10 business days for large or palletised goods. Check the estimate for your particular order; if your address is not available at checkout, contact us for a quotation before ordering. Unless a different time is agreed, consumer orders must be delivered within 30 days of the contract. If we miss the agreed deadline, you may give us an appropriate additional period and then cancel for a refund. No additional period is required where the law allows immediate cancellation, for example if an agreed delivery date was essential.

For consumers, the risk of loss or damage normally passes when you or your nominated recipient takes physical possession. A different rule applies if you independently commission a carrier we did not offer. If damage is visible, note it on the delivery document or request a carrier report; you may refuse a damaged parcel. If you discover concealed damage, missing items or an incorrect product later, contact us promptly and include photos if available. Signing for delivery does not waive your statutory rights.

4. Changing your mind: consumer withdrawal

You may withdraw from a distance sale without giving a reason. Notify us within 14 calendar days of receiving the goods. For one order delivered separately, count from receipt of the last item; for goods supplied in parts, from the last part. For a service contract, the period starts when the contract is made.

Send a clear statement by email or post to the contact details above, or call us. An order number helps us identify the purchase but no particular wording or prior approval is required. Sending notice before the deadline is sufficient. The following form is optional:

To Track Webservice Soft SRL, at the email or postal address above: I hereby withdraw from my contract for the following goods or services: ____. Ordered on / received on: ____. Consumer name and address: ____. Date: ____. Signature (only for notices sent on paper): ____.

Send the goods back to our returns address within 14 calendar days after notifying us. Include the supplied accessories and any promotional gift that accompanied the returned goods. Pack goods securely. Original packaging is recommended, but opening the box or no longer having it is not by itself a reason to refuse withdrawal. You may inspect the item to establish its nature, characteristics and functioning. We may deduct only a justified loss of value caused by handling beyond what was necessary.

For a change-of-mind return, you bear the direct return shipping cost if we informed you before purchase and did not agree to cover it. For goods that cannot normally be returned by post, such as pallets of panels or large batteries, the return cost or an estimate must be provided before you order. Contact us for safe transport instructions, particularly for lithium batteries; do not ship a damaged battery by ordinary parcel service.

We refund the price and the outward cost of standard delivery, but not an upgrade you chose. We refund without undue delay and within 14 calendar days of your notice. Unless we offered to collect the goods, we may wait until we receive the goods or evidence of dispatch, whichever comes first. We use your original payment method unless you expressly agree otherwise, without charging you a refund fee.

Relevant legal exceptions include goods genuinely made to your specifications or clearly personalised, such as cable cut to a requested length; goods inseparably mixed with other items after delivery; and services fully performed with the required prior express consent and acknowledgement. Choosing a standard product on sale does not remove your withdrawal right. Business purchases have no statutory consumer cooling-off period; contact us before sending a discretionary business return.

5. Wrong, damaged or faulty goods: consumer remedies

If we supplied the wrong item or goods that do not conform to the contract, contact us even if the withdrawal period has expired. The seller is responsible for lack of conformity existing at delivery that becomes apparent within at least two years of delivery; longer mandatory protection in your country remains available. You do not have to claim against the manufacturer first.

You may choose repair or replacement unless the chosen remedy is impossible or disproportionate. We arrange the necessary transport and cover shipping both ways, labour and materials for a covered defect. Contact us for collection instructions; if you arrange shipping yourself, keep the receipt for reimbursement of necessary shipping costs. Repair or replacement is completed without significant inconvenience, within a reasonable period agreed in writing, no longer than 15 calendar days after you inform us of the problem. Where the legal conditions are met, including if a remedy fails or the defect is sufficiently serious, you may instead be entitled to a proportionate price reduction or to end the contract. Termination is not available for a minor defect.

Give us enough information to identify the purchase and the fault: for example, the order number or proof of purchase, model, serial number and any error message. Include the commercial warranty certificate if available. Only for products that actually require professional installation may we request relevant installation or commissioning records from an installer qualified under the rules of the country of installation. We do not require Romanian installer accreditation for every EU purchase. Damage caused by incorrect installation, misuse or an unauthorised modification is distinct from a defect present at delivery; the absence of original packaging or an unrelated installation issue does not automatically void your rights. Incorrect installation for which the seller is responsible, or which results from inadequate installation instructions, can itself be a lack of conformity.

6. Business purchases and commercial warranties

For professional purchases, our commercial warranty is 12 months from delivery unless the invoice or applicable warranty terms provide otherwise. The business buyer arranges and pays for shipping to us; we cover shipping back for the repaired or replaced product under warranty. If inspection finds that the goods conform or that the reported damage is not covered, we will explain the finding and any applicable shipping charges before sending the product back. We do not charge a consumer merely because a repair took longer than expected or was unsuccessful.

A manufacturer may offer an additional warranty under its certificate. Its duration and conditions are separate from the consumer’s legal rights against SolarTech. Follow the installation, compatibility and safety requirements specified for the equipment. Nothing in these terms excludes liability that cannot lawfully be excluded.

7. Complaints, applicable law and privacy

Send complaints to contact@solartech.eu, with your order reference and the outcome you are seeking. For a cross-border consumer dispute, you can seek assistance from the European Consumer Centre in your country. You retain the right to use the courts available to you under applicable law.

Romanian law applies, without depriving a consumer of mandatory protection under the law of their habitual residence where applicable. These terms do not require a consumer to bring all claims exclusively before Romanian courts. For details of how we handle personal data, see the Privacy Policy linked in the SolarTech.eu footer.