1. TERMS AND DEFINITIONS

SolarTech.eu represented by Track Webservice Soft SRL with registered office in Prahova, Ploiesti, Str. Cosmonautilor, Nr. 2, Bl. 124B, Sc. A, Ap. 9, Et. 2 si punct de lucru in Prahova, Barcanesti, DN1 Bucuresti-Ploiesti, Nr. 359A, avand numar de ordine in Registrul Comertului J29/214/2016, cod unic de inregistrare fiscala RO35568098.

Seller - SolarTech.eu

Buyer - natural person / legal entity or any legal entity that makes an Account on the Site and places an Order.

Customer - the natural person / legal entity that has or obtains access to the CONTINUED, by any means of communication made available by SolarTech.eu (electronic, telephonic, etc) or on the basis of a user agreement existing between SolarTech.eu and the customer and requiring the creation and use of an ACCOUNT.

User - any physical/legal person registered on the Site, who, by completing the Account creation process, has agreed to the site-specific clauses in the General Terms and Conditions section.

Account - the section of the Site consisting of an e-mail address and a password that allows the Buyer to submit the Order and which contains information about the Customer/Buyer and the Buyer's history on the Site (Orders, tax invoices, guarantees Goods, etc.).

Site - domain www.SolarTech.eu and its subdomains.

Order - an electronic document which intervenes as a form of communication between the Seller and the Buyer by which the Buyer transmits to the Seller, through the Site, his intention to purchase Goods and Services from the Site.

Contract - the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.

Contents
- all information on the Site that can be visited, viewed or otherwise accessed through the use of electronic equipment;
- the content of any e-mail sent to Buyers by the Seller by electronic means and/or any other available means of communication;
- any information communicated by any means whatsoever by an employee/collaborator of the Seller, the Buyer, in accordance with the contact information, whether or not specified by him;
- information related to the Goods and/or Services and/or prices practiced by the Seller in a given period;
- information related to the Goods and/or Services and/or the rates practiced by a third party with which the Seller has entered into partnership agreements, in a given period;
- data relating to the Seller, or other privileged data.

Review - a written evaluation by the owner or recipient of a product or service, written based on personal experience and the ability to make qualitative comments on whether or not the product or service meets the specifications stated by the manufacturer.

2. CONTRACTUAL DOCUMENTS

By registering an Order on the Site, the Buyer agrees with the form of communication (telephone or e-mail) through which the Seller conducts its commercial operations.

The notification received by the Buyer after the Order is for information purposes only and does not represent acceptance of the Order. This notification is made electronically (e-mail) or by telephone.

For justified reasons, the Seller reserves the right to change the quantity of the Goods and/or Services in the Order. If it modifies the quantity of Goods and / or Services in the Order will notify the Buyer at the e-mail address or telephone number made available to the Seller when placing the Order and will refund the amount paid.

The contract is considered concluded between the Seller and the Buyer when the Buyer receives from the Seller, by electronic mail and / or SMS notification of shipment of the Order.

3. COMMAND

The Customer / Buyer can place Orders on the Site, by adding the desired Goods and / or Services in the shopping cart, and then finalize the Order by making payment by one of the methods indicated. Once added to the shopping cart, a Good and/or a Service is available for purchase as long as there is stock available for it. The addition of a Good/Service in the shopping cart, in the absence of finalization of the Order, does not entail the registration of an order, implicitly nor the automatic reservation of the Good/Service.

By completing the Order Buyer agrees that all data provided by it, necessary for the purchase process, are accurate, complete and true at the time of placing the Order.

By finalizing the Order, the Buyer agrees that the Seller may contact him, by any means available / agreed by the Seller, in any situation where it is necessary to contact the Buyer.

The Seller may cancel the Order placed by the Buyer, upon prior notice to the Buyer, without any further obligation of either party to the other or without either party being able to claim damages from the other in the following cases:

-non-acceptance of the transaction by the bank issuing the Buyer's card, in case of online payment;
-invalidation of the transaction by the card processor approved by SolarTech.ro, in case of online payment;
-data provided by the Customer / Buyer on the Site are incomplete and / or incorrect;

The Buyer has the right to withdraw from the Contract, i.e. to return a Good or to cancel a Service, within 14 calendar days, without giving any reason and without incurring any costs other than delivery costs.

Thus, according to GEO No 34/2014, the period for returning a Good or renouncing a Service expires within 14 days from:

- the day on which the Buyer takes physical possession of the last Good - where the Buyer orders in one single order multiple products to be delivered separately

- the day on which the Buyer takes physical possession of the last Good or the last part - in the case of delivery of a product consisting of several lots or parts,

If the Buyer decides to withdraw from the Contract, the Buyer shall contact the Seller by telephone or by e-mail and shall state his wish to return the goods, and the Seller shall inform him of the return procedure.

If the Customer/Purchaser requests to withdraw from the Contract within the legal withdrawal period, he/she must also return any gifts that may have accompanied the product. If the Order is paid, the Seller shall refund the amount within a maximum of 14 (fourteen) days from the date the Buyer informs the Seller of his decision to withdraw from the Contract. The amount will be refunded as follows:
-for orders paid by online card/payment order -> by refund to the account from which the payment was made;
-for orders paid by cash on delivery -> by bank transfer to the beneficiary's account from the invoice;

The seller may postpone reimbursement until receipt of the Goods sold or until receipt of proof that the Goods have been dispatched, if the seller has not offered to collect the Goods himself (whichever is the later date).

In the event that a Good and/or Service ordered by the Buyer cannot be delivered by the Seller, the latter will inform the Customer/Buyer of this fact and will return to the Buyer's account the amount of the Good and/or Service, within a maximum of 7 (seven) days from the date on which the Seller became aware of this fact or from the date on which the Buyer has expressly expressed its intention to terminate the Contract.

In any case of return of products, they must be in the same condition in which they were sent to the customer, in the original packaging, with the labels intact and with all accompanying documents. Returned products must be in the same condition as when received, free from physical alterations, shocks, bumps, dents, scratches, traces of use and/or unauthorized interventions (except for hidden defects and except for defects already reported by the customer in correspondence with us). Failure to fulfill these conditions may lead to refusal of return on our part.
In the event that the purchased product is non-functional or has manufacturing defects, it will be replaced with a functional product, provided written notification within 14 days of receipt of the product.
All return transportation charges are borne by the customer.

According to the legislation in force the return policy applies only to purchases made by individuals. PFAs and legal entities do not benefit from the 14-day right of return.

4. GUARANTEES

For purchased products we provide 24 months warranty (individuals), 12 months (legal entities).

The customer must send the product through a courier company to the address Romania, Prahova, Barcanesti, DN1 Bucuresti-Ploiesti, Nr. 359A, Track Webservice Soft SRL or bring it personally to the address. The costs for the shipment of the parcel will be entirely borne by the customer. 

The warranty conditions are granted in accordance with O.G. 21/1992, Law 449-2003 and Law 296/2004, as subsequently amended and supplemented, and do not directly or indirectly limit, ignore or restrict the legal rights of the purchaser as provided by law. The duration of the warranty is stipulated on the fiscal invoice, TRACK WEBSERVICE SOFT SRL will guarantee the products sold according to the manufacturers' warranties, by repair or, if they are beyond repair, they will be replaced according to the legal provisions in force, within 30 days from the date of registration of the customer's complaint. The replacement can be made with an identical / similar product or with a product with superior technical-quality parameters.

The assembly, installation and configuration of inverters and other subassemblies is an activity requiring professional skill and not a do-it-yourself activity or one that may be performed by unauthorized persons. The purchaser who does so, however, assumes the risk of visible or non-visible damage to the products and loss of warranty. In case of using the warranty, the product will be accompanied by the tax invoice, the warranty certificate, the tax invoice for the assembly of the product by an ANRE authorized company, the commissioning report, to exclude damage to the product by an unauthorized company/person.

TRACK WEBSERVICE SOFT SRL is not responsible for compatibility problems with products purchased from other companies and assumes no responsibility for subassemblies that are used on systems that do not meet the technical specifications required by the manufacturer. 

5. DELIVERY

The estimated delivery date may vary depending on the product, and is communicated by e-mail or phone order confirmation.
For products in stock, delivery will be made by courier. There is an interval of 1-6 hours between the registration of the order and its pickup by the courier. Any additional delay will be communicated to the customer and a new delivery date will be agreed with the customer, which will not exceed the maximum delivery date mentioned above.
If a product is unavailable we will inform the customer about the unavailability.

At our or the courier's request, the customer will prove his identity, if necessary by one or more documents issued by official authorities and will communicate the order number assigned by the seller.
If the customer is unable to receive the order in person, the order will be left at the specified address only to a person over 18 years of age and only if the courier is notified of the order number.
In case of delivery at the customer's place of work, in which case the courier cannot have access to the respective location, the customer must ensure that he can receive this order.
The customer will be contacted by phone by the courier in advance to obtain confirmation of its presence at the address and time selected when validating the order on the website.
The customer is obliged to be present at the delivery address indicated, in the selected time interval, otherwise he will bear the transportation fee for a possible new delivery. The time interval can be changed, after the selection, only with the courier's agreement.
Delivery is considered to be fulfilled by us at the time of delivery of the ordered products to the customer at the address selected by the customer at the time of placing the order.

6. PRODUCT RECEPTION

The customer is obliged to sign the delivery note (AWB) presented by the courier upon delivery of the ordered products if you opted for this option and to check if the products are damaged or if there are any shortages, and any problems will be mentioned in holograph on the delivery note, so that they can be taken into account.
By signing the delivery receipt the customer acknowledges receipt in good condition and in full of the products ordered.

Any complaints regarding possible problems with the integrity/content of a parcel are made at the time of delivery, or a report is drawn up, the parcel is refused receipt and payment is refused. Any subsequent complaints regarding these issues are void.

We shall not be liable for any damages to users or third parties as a result of the inability to use our services and/or products or as a direct, indirect or consequential result thereof. We shall not be liable for damages of any kind that the Buyer may suffer as a result of the Seller's fulfillment of any of its obligations under the Order and for damages resulting from the use of the Goods after delivery and in particular for loss of the Goods. Your use of our Goods is therefore at your own discretion and risk. You are solely responsible/liable for any damages to you.

By continuing to use the SolarTech.eu website, you expressly understand and agree that your use of the SolarTech.eu website, our services and products is at your own risk.