1. Who are we?

The online store solartech.eu is operated by Track Webservice Soft SRL, based in Prahova, Ploiesti, Str. Cosmonautilor 2, registered under number RO35568098. For any questions about this policy or how we process your personal data, you can contact us at:

• E-mail: contact@solartech.eu
• Phone: +40799889266

2. What data do we collect about you?

We collect the following personal data:

• Full name: to identify your order.
• Your e-mail address: to send you order confirmations and to communicate with you.
• Delivery address: to deliver the ordered products.
• Phone number: for quick contact about your order.
• Payment information: for payment processing of your orders (we do not store payment details, they are handled by secure payment processors).
• Billing dates: for issuing the invoice.
• Order history: to improve your shopping experience and to be able to offer support if you need it.

3. How do we collect your personal data?

Your personal data is collected when:

• Place an order on our website.
• Subscribe to our newsletter (if you choose to do so).
• Fill in contact forms or send us messages.
• You use our website and provide information to us through cookies or other tracking technologies.

4. Why do we collect your data and for what purpose?

We collect and process your personal data for the following purposes:

• Order processing: We need your data to manage and deliver your orders.
• Communicating with you: We use your e-mail address and phone number to send you order information and answer your questions.
• Improving our services: We analyze your shopping behavior and feedback to improve your experience on the site.
• Marketing: If you have consented, we send you emails with special offers and information about our products. You can unsubscribe at any time.

5. What is the legal basis for processing your data?

• Executing a contractWhen you place an order, we need your data to honor the contract (order) between us.
• ConsentFor newsletter subscriptions or other marketing activities, we require your prior consent. You can withdraw your consent at any time.
• Legitimate interestIn some cases, we process your data to improve your user experience, ensure the security of our website or prevent fraud.

6. Who do we share your data with?

We do not sell and do not distribute your personal data to third parties unless it is necessary for:

• Delivery service providers: to send your order.
• Payment processors: to process payments securely.
• IT service providers: for the maintenance and functioning of our website.

We make sure that all our suppliers adhere to the same high standards of personal data protection.

7. How long do we keep your data?

We keep your personal data only for as long as it is necessary for the purposes for which it was collected or to comply with legal obligations (e.g. for issuing invoices). In general, your data is kept:

• Orders and invoices: minimum 10 years, according to tax and accounting obligations.
• Marketing data: until you unsubscribe from the newsletter or ask us to delete your data.

8. Your personal data rights

You have the following rights related to your personal data:

• Right of access: You can request access to and a copy of your personal data.
• Right to rectification: You can ask for your details to be corrected if they are incorrect or incomplete.
• Right to erasure: In certain cases, you can request the deletion of your personal data ("right to be forgotten").
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
• Right to portability: You can request the transfer of your data to another operator.
• Right to object: You can object to the processing of your data for marketing purposes or legitimate interests.

To exercise your rights, you can contact us at [email]. We will respond to your request as soon as possible, but no later than 30 days.

9. Your data security

We take technical and organizational security measures to protect your data against unauthorized access, loss or destruction. Your personal data is handled carefully and confidentially.

10. Use of cookies

Our website uses cookies to improve your browsing experience and personalize content. Cookies are small files stored on your device when you access our website.

• Essential cookies: These are necessary for the proper functioning of the website.
• Analytics cookies: They help us analyze site traffic and improve our services.
• Marketing cookies: These are used to deliver personalized ads based on your interests.

You can manage or disable cookies in your browser settings.

11. Changes to the Privacy Policy

We reserve the right to change this Privacy Policy at any time. Any changes will be posted on this page, and if the changes are significant, we will notify you by email or through an alert on the website.

Last update: 01.11.2024

12. Contact

For any questions or requests regarding your personal data or this Privacy Policy, you can contact us at:

• E-mail: contact@solartech.eu
• Phone: +40799889266